Patient Experience Then and Now: The Medical Office Visit

While the office visit has changed immensely over the last 30 years, what hasn't changed is the need for a caring, empathetic office staff.

Blog post about how to improve the patient experience

For Meaningful PX Improvement, Start by Supporting Your Staff

96% of patient complaints are related to customer-service issues.

Our clients include: Health Plans | Healthcare Organizations | IPAs | Medical Groups | Independent Practices

Serving 500,000 patients

Protoqual links real-time patient feedback with AI-powered video training—giving your people the skills and knowledge to deliver the best patient experience.

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