Core Concepts

Patient-Facing Teams

4 videos

12 minutes

Small Actions, Big Impacts: Creating Great Experiences

This course is designed to inspire and guide you, whether you're just starting out or already a master in patient care. In four focused modules, you'll explore simple yet powerful concepts that can enhance your daily practice and make a lasting impact for your patients and teammates.

CREATED BY

Alan Altman - MD, MS, FACP
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Start learning now – our bite-sized videos take just 3 minutes.

Module 1
Understanding Patient Journeys

Discover how understanding patient journeys leads to better health outcomes and empathetic care.

3 minutes

Module 2
Enhancing Critical Touchpoints

Identify and optimize key moments during a patient’s visit to improve their experience.

3 minutes

Module 3
Building a Patient-Centered Approach

Empower healthcare choices with a patient-centered approach for better outcomes and trust.

3 minutes

Module 4
Service Recovery - The LAST Model

Learn how to quickly and effectively resolve issues, ensuring positive outcomes even when things go wrong.

3 minutes

Ellipse

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