Bite-sized education modules to upskill your teams in just 3 minutes per week

Our physician-developed, Emmy-winner-produced training videos get delivered weekly to your team’s inboxes for effective, targeted, stress-free learning

PlayReloadPlease reload
Tips to Improve CAHPS Scores

Supercharge your survey performance by setting your office up for success with these insider tips

PlayReloadPlease reload
Service Recovery - The LAST Model

Learn a proven way to recover successfully when things go wrong

Targeted learning built for the busy healthcare environment

Protoqual’s system is designed and customizable to fit your affiliated practices’ specific needs. Just a few of the perks of using Protoqual as part of your learning initiatives:


Relevant topics created by physicians and healthcare leaders


Lessons aligned directly with patient feedback and tailored to improving CAHPS scores


3-minute modules to minimize disruption of office workflow


Automatic onboarding video track to get new staff up-to-speed quickly


Seamless integration with your existing learning management system


Use our content with your company’s brand, or work with us to develop your own

Our ever-expanding library features 100+ training modules

Working on the skills that count

Our comprehensive program covers all the essential pillars of patient experience for a well-rounded learning experience

Patient Communication & Service Recovery

Patient & Family Engagement

Business & Leadership

Personal Growth & Purpose

Clinical Support

Privacy, Safety & Security

Teamwork & Internal Communication

Surveys & Technology

Access, Environment & Hospitality

Empathy & Culture


Gamification = motivation

Protoqual’s system is gamified with levels, leagues and leaderboards that create learning incentives and support friendly competition across your organization


Learners unlock new levels and earn badges in recognition of their learning progress


Automatically sort practices, groups, and learners into learning leagues to drive engagement


Real-time leaderboards incentivize learning and integrate with organization performance plans

Turn your teams into PX Pros

Users who complete the full introductory PX course receive a PX Pro certificate, ensuring consistent, excellent care across all your affiliated practices. As if that wasn’t incentive enough, for every PX Certificate awarded, we plant a tree through One Tree Planted.

Dedicated healthcare leaders trust Protoqual for their training initiatives

“Incredibly helpful and targeted ideas. So useful.”

Chief Experience Officer

Academic Medical Center

“Should be required viewing for all levels of patient care personnel.”

Chief Medical Officer

Nationwide Health System