PX management made simple

Track, analyze, and improve patient experience on one streamlined Hub

1. Surveys

2. Analytics

3. Recommendations

4. Education

5. Gamification

6. Tracking

Collect and analyze patient feedback

Make your data collection count with accessible, CAHPS-aligned surveys that automatically become training recommendations

Surveys that can be completed by text, email, tablet, web link, or QR code for maximum efficiency and ease

CAHPS-based templates with options for customization, including open-ended questions

Real-time analytics in an intuitive dashboard on your PX Hub and email summaries for every level of your org

Import capability to incorporate external data and turn it into the same actionable insights

Increase survey responses for a better picture of PX across your org

Get total visibility of how your teams are doing at every level

Turn free text comments into precise recommendations

Deploy PX initiatives at scale

Bite-sized training videos (all under 3 minutes) created by PX leaders and produced by Emmy winners

Bite-sized training videos (all under 3 minutes) written by physicians and produced by Emmy winners

Fully-automated to align with quantitative and qualitative patient feedback

Automatically sent by email weekly, or can be completed on the platform

Effortlessly share your PX resources with specific offices or across your organization

Train the skills your workforce needs to deliver exceptional experiences

Upskill your teams without disrupting their schedules

Boost staff morale, patient satisfaction, and the online reputation of your providers

Turn your teams into PX Pros

Protoqual automatically delivers and administers a comprehensive certificate course in the fundamentals of patient experience, ensuring consistent, excellent care across all your affiliated practices

Track and report on performance

Track engagement, measure improvement, and celebrate wins

Dashboards customized to every level of your organization

Measure engagement, track interventions over time, and compare groups, practices and providers

Gamification motivates staff and integrates with performance plans

Get the right information to each office or group automatically

Make data-driven decisions, knowing where to provide more support

Incentivize your team to continue learning and deliver excellent care

A system that benefits everyone

Protoqual’s solutions unite healthcare communities in a common goal: providing excellent care to patients. But patients aren’t the only ones who benefit.

For PX Leaders

Low investment, huge return

Save time and money for you and your org by swapping costly, complex onboarding and training programs with a streamlined tool that does it all.

For Office Staff

Build your PX toolbox

Make your job easier by building the skills you need to provide quality care in every situation, while getting recognized for your great work.

For Providers

Improve your online rep

Your practice isn’t just you–it’s your whole team. Make sure your patients are having a good experience at every step and ensure a great recommendation.

Solutions that work with your current tools

Protoqual seamlessly integrates with your existing patient experience programs and solutions to streamline and centralize operations

Already have a learning program?

No problem–Protoqual makes it easy to deploy, manage and track your own training and initiatives, as well as combining them with our surveys and content.

Already have a survey provider?

We can provide automated, targeted training delivered straight to your staff, based on feedback from the survey provider you use.