Protoqual Learning Systems, LLC
Protoqual Text Survey Recipient Privacy Policy
Effective Date: May 1, 2025
This Privacy Policy outlines how Protoqual Learning Systems, LLC ("we," "us," or "our") collect, use, disclose, and protect the information we collect from persons (“you”) who receive and respond to text message satisfaction surveys we send out to the patients of medical practices who are our customers (our “customers”) on our customers' behalf, including any linked web pages (our “service”).
Information We Collect
Personal Information: When you use our services, we may collect your survey responses. We collect this information when you voluntarily provide it to us through forms or other means.
How We Use Your Information
We may provide your survey responses (“survey data”) to the customer on whose behalf we sent you the survey, either as an individual, anonymous response or as part of aggregations of data, provided that no identifying information, other than any responses you actually provide to us, will be shared with the customer.
Opt-In Consent
Before collecting your information, unless you have already consented through your interactions with our customers, we will obtain your explicit consent through an opt-in mechanism. By providing your personal information, you are expressly consenting to the collection and processing of that information for the purposes outlined in this Privacy Policy.
Information Sharing
Your information will only be shared with our business partners in the event that it helps us provide you with essential business functions. We do not sell, trade, or otherwise transfer your personal information to third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in providing and maintaining our services, including sending SMS or email messages to you. These service providers are obligated to maintain the confidentiality and security of your information.
Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of our users or others.
Customers: As outlined above, we may share your survey data with the customer on whose behalf we collected it.
Your Choices
You have the following choices regarding your personal information:
SMS
Opt-Out: You can opt out of receiving SMS communications from us at any time by texting STOP to opt out to the number you receive SMSs from.
Help: Text HELP for assistance with SMS messaging
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take steps to delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website with the effective date.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: privacy@protoqual.com.