One ecosystem, built around real experience

Send surveys, your way

Get the feedback you need in the way that works for you.

Integrate Protoqual with your existing tools, or use it on its own. Automate survey sending with our scheduler, or reach patients instantly by email, text, QR code, or link.

Automate Surveys
With Protoqual

Set up and schedule survey send times right in the platform.

INTEGRATE WITH
YOUR SYSTEMS

Safely sync your EHR, patient portal, or other backend.

Revamp your surveys

Ask better questions. Hear better answers.

Protoqual is flexible by design. Ask patients the core questions you need to compare with national benchmarks, along with personalized questions that reflect your goals, patients, and care settings.

NPS

Calculate how likely patients are to recommend your practice.

CAHPS - ALIGNED QUESTIONS

Ask core questions that allow you to compare to benchmarks.

CUSTOM QUESTIONS

Add context specific to your location, practice, and patient community.

FREE TEXT

Allow patients to express themselves and call out star performers.

How often did this provider seem to know important information about your medical history?

How often were clerks and receptionists at this provider's office as helpful as you thought they should be?

Using any number from 0 to 10, what number would you use to rate this provider?

How often did this provider show respect for what you had to say?

How often did this provider listen carefully to you?

How often did this provider explain things in a way that was easy to understand?

How often did you and someone from this provider's office talk about all the prescription medicines you were taking?

How often did clerks and receptionists at this provider's office treat you with courtesy and respect?

Surface clear insights

Go from thousands of comments to succinct, actionable insights.

Protoqual uses sophisticated AI analysis to reveal clear themes and highlight the moments that matter most. Leaders get clarity on areas of improvement, while surfacing what’s already working to celebrate team wins.

Automate Surveys
With Protoqual

Set up and schedule survey send times right in the platform.

INTEGRATE WITH
YOUR SYSTEMS

Safely sync your EHR, patient portal, or other backend.

One ecosystem, built around real experience

Protoqual transforms complex healthcare data and patient feedback into actionable insights and continuous learning—driving measurable improvements in patient experience, staff engagement, and reputation.

EHR

Patient records from EHR systems can be connected directly into Protoqual, giving leaders access to feedback in context.

Custom Integrations

Protoqual works with existing tools and workflows, ensuring data flows smoothly without requiring new systems.

Encrypted Patient Data

All contact data is encrypted, used only to deliver surveys, and automatically deleted after 30 days—meeting HIPAA compliance.

Smart Survey

The survey engine optimizes delivery through SMS, email, or QR codes, and learns the best way to engage patients over time.

NPS Surveys

Net Promoter Score surveys measure loyalty—how likely patients are to recommend their provider or practice.

How likely would you be to recommend this provider to your family and friends?

CAHPS Surveys

CAHPS-aligned questions
provide benchmarks that matter for reimbursement, star ratings, and federal quality programs.

How often is this provider's office staff as helpful as you'd like?

How often does this provider listen carefully and spend enough time with you?

How often do you get an appointment as soon as you need it?

Custom Surveys

Flexible survey options let practices add their own
questions, making insights more specific to organizational goals.

In a few words, please provide any additional comments you'd like to share.

AI Analysis

Survey data is analyzed through a sophisticated LLM that picks out key themes and prioritizes action items while protecting patient data and ensuring HIPAA-compliance.

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Provider

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Group Manager

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Practice Manager

Custom
Learning

Survey insights trigger tailored microlearning assignments for staff—short videos, quizzes, and resources delivered automatically each week to reinforce skills and improve patient interactions.

Patient Experience
Analytics

Real-time dashboards display survey trends, NPS and CAHPS scores, comment analysis, and key metrics across the organization. Leaders can drill down by group, practice, or provider.

Monthly Actionable
Insight Reports

An in-depth report summarizes how your practice has been learning and improving in the past month, highlighting key themes from patient feedback, suggested action items, staff shoutouts, and ways to recognize the team.

COMMENT ANALYSIS

Patients describe excellent care, kindness, and trust — and then talk about waiting. Time overshadows everything else.

ACTION ITEMS

Protect What Patients Value Most

Reinforce listening and presence as non-negotiables through recognition, storytelling, and leadership reinforcement.

COMMENT ANALYSIS

Several comments mention complex or chronic conditions, and these patients specifically value feeling safe, cared for, and not rushed during visits.

ACTION ITEMS

Close the Gaps Patients Feel Most

Fixing wait-time friction often delivers a bigger experience lift than changing clinical behavior — because patients already believe in the care.

ACTION ITEMS

Strengthen Communication
Follow-Up

Encourage clinicians to include short explanations when sharing lab results or care instructions.

COMMENT ANALYSIS

While the majority of feedback is highly positive, a few patients express concerns about feeling rushed, communication gaps, and care coordination.

ACTION ITEMS

Improve Referral and
Refill Coordination

Audit referral pathways and prescription refill systems to ensure smooth handoffs and timely responses.

COMMENT ANALYSIS

Loyalty is a hallmark of the practice experience. Patients often reference decades-long relationships with their physicians and teams.

ACTION ITEMS

Reinforce 'Listen First' Habits

Encourage all clinicians and care teams to pause and allow time for follow-up questions before ending each visit.

COMMENT ANALYSIS

Clear, empathetic communication is one of the strongest org's assets. Providers who listen fully, explain thoughtfully, and show patience earn lasting trust.

ACTION ITEMS

Address Isolated Concerns Proactively

Review specific patient feedback for opportunities to clarify or adjust processes to maintain trust across all offices.

COMMENT ANALYSIS

Clear, empathetic communication is one of the strongest org's assets. Providers who listen fully, explain thoughtfully, and show patience earn lasting trust.

Net Promoter
Score Improvement

As staff apply training and best practices, NPS scores rise, signaling stronger patient loyalty and satisfaction.

Higher Overall
Patient Survey Scores

Survey results show measurable improvement, which directly impacts quality ratings, incentives, and reimbursement.

Staff Engagement & Retention

Gamified learning, certificates, and recognition programs keep teams motivated, improving morale and reducing turnover.

Increased Online
Reviews & Reputation

Happy patients are invited to share their feedback on public platforms, boosting online ratings and building trust
in the community.