Children's PX curriculum
Clinical excellence earns their trust.
Family experience keeps it.
This 12-month, 32-video pediatric program provides tools for every role on your team to deliver exceptional patient & family experience — building the trust that drives organizational growth.
CO-CREATED WITH
CO-CREATED WITH
The platform
Most platforms host content.
Protoqual changes behavior.
Our platform and curriculum are designed to make learning stick — with tools that motivate, automate, and fit into your and your team’s busy schedule.
Spaced repetition delivery
Lessons release automatically across 12 months — one skill at a time, spaced for retention. Skills are revisited and reinforced across missions, not delivered once and forgotten.
“Spaced learning produces better long-term retention”
— Cepeda et al., Psychological Bulletin
Gamification built in
Leaderboards, streaks, mission milestones, and a certificate at the end of each quarter. When your team hits key milestones, Protoqual plants trees on their behalf — learning that does good beyond the walls of your organization.
Shared team learning
Your whole network moves through the same curriculum together, building a common vocabulary and sense of accountability.
“Shared language positively impacts perceived quality of care and job satisfaction”
— Stülinger et al., Frontiers in Psychology.
Accountability tools for leaders
Leaderboards by team, unit, and department. Automated nudges for staff who fall behind. Visibility at every level, with no manual administration.
Any device, any time
3–5 minute lessons on any device — phone, tablet, or desktop. Designed for clinical schedules, not conference rooms blocked out on a Tuesday afternoon.
Connected to patient feedback
Link curriculum milestones to your survey scores and track in measurable terms how staff development moves your key driver performance over time.
Spaced repetition delivery
Lessons release automatically across 12 months — one skill at a time, spaced for retention. Skills are revisited and reinforced across missions, not delivered once and forgotten.
“Spaced learning produces better long-term retention”
— Cepeda et al., Psychological Bulletin
Gamification built in
Leaderboards, streaks, mission milestones, and a certificate at the end of each quarter. When your team hits key milestones, Protoqual plants trees on their behalf — learning that does good beyond the walls of your organization.
Shared team learning
Your whole network moves through the same curriculum together, building a common vocabulary and sense of accountability.
“Shared language positively impacts perceived quality of care and job satisfaction”
— Stülinger et al., Frontiers in Psychology.
Accountability tools for leaders
Leaderboards by team, unit, and department. Automated nudges for staff who fall behind. Visibility at every level, with no manual administration.
Any device, any time
3–5 minute lessons on any device — phone, tablet, or desktop. Designed for clinical schedules, not conference rooms blocked out on a Tuesday afternoon.
Connected to patient feedback
Link curriculum milestones to your survey scores and track in measurable terms how staff development moves your key driver performance over time.
The business case
The experience of care drives growth
The interactions that surround clinical care shape your reputation, referrals, staff retention, and reimbursement rates. Our curriculum gives your staff to tools to make every one of these interactions excellent, moving your bottom line in the process.
Children’s PX can help you:
Boost Net Promoter Scores
The program helps staff treat each family as unique — the single greatest driver of their likelihood to recommend your organization.
Improve patient treatment adherence
The videos teach staff to make families feel genuinely heard and respected, boosting patient followthrough on treatment plans.
Mitigate malpractice risk
The lessons focus on the eliminating communication failures that lead families to feel dismissed, protecting you from a main cause of legal action.
Boost financial performance
We help you increase your patient survey scores by up to 20%, increasing your net margins due to market loyalty, referrals, and reputation.
Reduce costly turnover
The program fosters communication and positive working relationships, which has been shown to empower staff and reduce turnover.
Get up to 7X more 5-star reviews
Protoqual helps your organization enhance online reputation — an essential for getting new patients through the door.
The year-long journey
Four missions.
One shared purpose.
Each mission builds on the last. Mindset before skills. Skills before application. Application before leadership. By year's end, patient experience isn't a program your team completed — it's how they work.
MISSION 1
Months 1 - 3
8
Understand the why
Behavior doesn't change until belief does. Mission 1 establishes why patient experience belongs to every person — not just clinicians — and how trust connects directly to outcomes, reputation, and the financial health of the organization.
User earns Certificate:
Staff member has shifted from basic awareness to ownership of the family experience.
MISSION 2
Months 4 – 6
9
Master the how
Mission 2 is where skills are built. Staff work through the full communication toolkit — from the first seven seconds of a greeting to how body language shapes what families feel. These are the behaviors your patient experience surveys are already measuring as key drivers.
User earns Certificate:
Staff member has mastered the communication behaviors that are key drivers of experience.
MISSION 3
Months 7 – 9
8
Bring it to the bedside
Knowing a skill and using it under pressure are different things. Mission 3 anchors everything from Mission 2 in the real, emotionally charged moments that define pediatric care — the family who has been waiting three hours, the parent trying not to cry, the routine procedure that is not routine to the child going through it.
User earns Certificate:
Staff member applies their communication skills in the most emotionally charged moments of care.
MISSION 4
Months 10 – 12
7
Lead the change
The final mission zooms out. Staff learn how experience is measured, what NPS and key drivers mean, and how to read and act on data. The goal is not staff who have completed a curriculum — it is staff who carry the culture forward and hold each other to it.
User earns Certificate:
Staff member is a model of PX values and sets the standard for the team.
Getting started
Live in under two weeks
No IT resources. No training days to schedule.We handle setup — the platform runs itself from there.
1
We configure your platform
Organization structure, department mapping, mission pacing — set up and ready in 2–3 business days.
2
We enroll your staff
Upload your staff list. Every team member receives a welcome message and access instructions. No IT tickets required.
3
The curriculum runs itself
Mission 1 launches on day one. Each subsequent mission releases automatically, on schedule, all year long.
WEEK 0
WEEK 2
Built for everyone
One license. Every role. One shared journey.
Every interaction with your staff — clinical or nonclinical — shapes a family’s experience of care. This means that everyone on your team needs to be on the same page — a shared framework, common language, and a mutual understanding of why it matters.
FAQs
What leaders usually ask us
Pricing
Now enrolling our Founding Partner Program
Enroll now to access preferred launch pricing
- 20% off standard rates
- 3-year price lock.
Included in all tiers
Full program access and implementation support
Priority onboarding for your teams
3-year Founding Partner rate pricing protection
Final pricing customized to your needs
Optional survey add-on available for orgs without an existing provider
Ready to get started?
Set a new standard for family experience
Book a call with our team and we can explore how Children’s PX can transform family experience across your organization.
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